Risk Management

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COFI, FAIS AND THE NEW COMPLIANCE REALITY: WHAT FINANCIAL SERVICE FIRMS MUST PUT IN PLACE

South Africa’s regulatory landscape for financial services is changing. The proposed Conduct of Financial Institutions (COFI) framework reframes how firms are authorised and supervised: where the FAIS regime authorised financial services providers based primarily on the products they sold (insurance, investment products, long‑term savings, etc.), COFI shifts the focus to the activities firms perform, giving […]
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THE RISE OF AI-GENERATED CV FRAUD: WHAT HR NEEDS TO KNOW!

Artificial intelligence is transforming recruitment. It accelerates sourcing, helps match candidates to roles and can automate routine screening tasks. But the same generative tools that speed up hiring are also enabling a new form of deception: AI-generated CV fraud. Resumes, qualification certificates, employment histories, and even referee statements can now be plausibly fabricated with minimal […]
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THE HUMAN SIDE OF COMPLIANCE: WHY PEOPLE ARE THE BIGGEST RISK

In South Africa’s increasingly regulated business environment, compliance is often associated with legislation, policies, and technology. While these are essential components of a compliance framework, the biggest risk to any organisation remains its PEOPLE. Whether intentional or accidental, employee actions can expose a business to significant legal, financial, and reputational harm. A single act of misconduct, fraudulent qualification, […]
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WHY EMPLOYEE SCREENING IS CRITICAL IN THE CALL CENTRE INDUSTRY: PROTECTING CUSTOMER DATA AND REDUCING HIRING RISK

The call centre industry is one of the largest employers in South Africa, providing opportunities for thousands of individuals across customer service, collections, sales, technical support and business process outsourcing (BPO) environments for both local and international organisations. While the industry continues to grow, so too does the level of responsibility placed on call centre […]
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INTEGRITY IN LEADERSHIP AND HIRING

Integrity is more than a personal virtue; in an organisational context, it is a strategic asset. When leaders act with integrity, they establish a moral and practical framework that shapes behaviours, decisions and expectations across the enterprise. Conversely, when leaders compromise on honesty, fairness, or accountability, the resulting culture corrodes trust, degrades performance, and creates […]
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WHEN FAST HIRING BECOMES RISKY HIRING: THE SPEED VS ACCURACY TRADE-OFF

In business, it usually starts the same way. A role opens up unexpectedly. A key team member resigns, a project ramps up, or growth simply outpaces capacity. Suddenly, there is pressure, real pressure to get someone in quickly. The team feels it. Leadership feels it. The business feels it. CVs start rolling in. Interviews are scheduled back-to-back. There is a sense […]
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Jenny Reid

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