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09
Jun
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WHY EMPLOYEE SCREENING IS CRITICAL IN THE CALL CENTRE INDUSTRY: PROTECTING CUSTOMER DATA AND REDUCING HIRING RISK

The call centre industry is one of the largest employers in South Africa, providing opportunities for thousands of individuals across customer service, collections, sales, technical support and business process outsourcing (BPO) environments for both local and international organisations. While the industry continues to grow, so too does the level of responsibility placed on call centre […]
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13
Jan
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UNDERSTANDING EMPLOYEE SCREENING: A GUIDE FOR JOB APPLICANTS

As a job applicant, especially if you are navigating the application process for the first time, it is crucial to understand the importance of employee screening and its role in securing your next position. All employers require consent for background checks, which they will analyse before finalising their hiring decisions. This article explains why you must provide this consent, what you can expect from the screening […]
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12
Jan
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INSIGHTS FROM THE 2025 EMPLOYEE SCREENING MARKET

Having been in the industry for some time and having attended two international Professional Background Screening Association (PBSA) conferences, I have gained valuable insights into the rapidly evolving employee screening landscape. The developments have highlighted the necessity for organisations to integrate newer, more effective vetting tools as we approach 2026. Here are the key takeaways focused on employee screening and innovative […]
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13
Oct
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CONSIDERING HOMESCHOOLING WHEN EVALUATING EMPLOYMENT QUALIFICATIONS IN SOUTH AFRICA

As the educational landscape in South Africa evolves, HR professionals face new challenges and opportunities when assessing candidates’ qualifications. The shift towards homeschooling is becoming increasingly evident, driven by various factors such as cost pressures, flexible learning options, and concerns over traditional schooling environments. Here’s what HR departments should consider about this trend. Homeschooling is gaining traction as more […]
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27
Sep
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CELEBRATING WORLD TOURISM DAY: WHY STAFF SCREENING IS KEY TO A SAFER, FRIENDLIER SOUTH AFRICAN HOSPITALITY INDUSTRY

As we celebrate World Tourism Day, it’s a perfect time for South Africa’s hospitality sector to reflect on its role in shaping the country’s image abroad. While South Africa is renowned for its stunning landscapes, diverse culture, and warm hospitality, some visitors still perceive the country as unsafe, a perception that can be turned around with the right approach to staff […]
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16
Sep
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DOES YOUR HR DEPARTMENT KNOW HOW TO NAVIGATE THE DRIVER’S LICENCE RENEWAL CRISIS IN SOUTH AFRICA?

In the ever-evolving landscape of administrative challenges in South Africa, HR departments are facing a formidable hurdle: the delays in the driver’s licence renewal system. The saga took a new turn when it was revealed that a recent inspection trip by Transport officials led them to the wrong model of a necessary printing machine. This mishap necessitated […]
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Jenny Reid

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