An effective Customer Satisfaction Survey has 5-10 questions that relate to service delivery, customer experience and overall satisfaction of the customer.
In short, the purpose of this type of survey is used to gauge how satisfied your customers are. A happy customer is extremely valuable to your company. Happy customers come back and make repeat purchases. They have higher customer lifetime values and are less likely to defect to competitors.
The effective iFacts’ Customer Satisfaction Survey will not only evaluate your clients’ levels of satisfaction but will give you guidance as to which of your employees are an asset to your organization and which of them require more guidance.