Profile – Customer service and Call Centre

Calm as a cucumber with the patience of a saint… until those underlying anger issues bubble through at a client. iFacts Johnny recommends the following checks when hiring employees in the Customer service and Call Centre fields:

  • Photo Enhanced ID Verification
  • Criminal Record Check
  • Credit Check Basic (where applicable)
  • Verification of Matric Certificate
  • Social Media Check
  • Integrity Test – PEP (English Proficiency)
  • Integrity Test – CAT (Call-Centre Agent Test)
  • Verification of CV References