Profile – Customer service and Call Centre

Calm as a cucumber with the patience of a saint… until those underlying anger issues bubble through at a client. iFacts recommends the following checks when hiring employees in the Customer service and Call Centre fields:

  • ID Verification Check
  • Criminal Record Check
  • Qualification Verification
  • Social Media Risk Assessment
  • Integrity Test – PEP (English Proficiency)
  • Integrity Test – CAT (Call-Centre Agent Test)
  • Skills Assessments
  • Verification of CV References
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