Profile – Customer service and Call Centre
Operators

Calm as a cucumber with the patience of a saint… until those underlying anger issues bubble through at a client. iFacts recommends the following checks when hiring employees in the Customer service and Call Centre fields:

• ID Verification Check
• Criminal Record Check
• Qualification Verification
• Social Media Risk Assessment
• Integrity Test – PEP (English Proficiency)
• Integrity Test – CAT (Call-Centre Agent Test)
• Skills Assessments
• Verification of CV References