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iFacts FAQs

iFacts has found that many companies are uncertain on what vetting should be done on potential employees or existing employees applying for a job or promotion.  Johnny has some advice for you here.

Security Personnel

Profile - Security Personnel Are your personnel on the right side of the law? Are you aware that if you make use of a security company that does not employ correctly certified security staff you could be criminally charged? iFacts…


Profile - Drivers Have you hired a stunt man for The Fast and The Furious or Driving Miss Daisy? iFacts Johnny recommends the following checks when hiring Drivers: ID Verification Criminal Record Check Credit Check (Compuscan Basic) (Dependent on position)…

Hospitality and Restaurant Staff

Profile - Hospitality and Restaurant Staff In this field, your staff are the face and the personality of your establishment. iFacts Johnny recommends the following checks when hiring employees in the Hospitality and Restaurant Staff field: ID Verification Criminal Record…

Domestic Workers / Cleaners

Profile - Domestic Workers / Cleaners They keep our places of work spick and span and are often in the offices before the daily grind begins…. Are your cleaning staff trustworthy enough to be in your office alone? iFacts Johnny…


Employee Screening . Online HR Tools . Integrity Assessments Profile - Other Your required field not on this list? Email us now to customize a checklist based on your requirements. Contact Us now, click here.

Accounting/Book Keeping Clerks and Auditing Staff

Profile - Accounting/Book Keeping Clerks and Auditing Staff Introvert… check, pocket protector… check. But have you really checked out your new accountant? iFacts Johnny recommends the following checks when hiring employees in the Accounting/ Bookkeeping clerks and Auditing staff fields:…

Customer service and Call Centre Operators

Profile - Customer service and Call Centre Operators Calm as a cucumber with the patience of a saint… until those underlying anger issues bubble through at a client. iFacts Johnny recommends the following checks when hiring employees in the Customer…

International placements

Profile - International placements Embaucher du personnel d'un autre pays ? (Hiring staff from another country?) Or are you looking to place internationally ? Do you really know who you are getting or is it all just French to you…


Profile - Retail/Merchandisers/Sales So they can sell ice to an Eskimo and a comb to a bald man, but have they sold themselves too much in their interview with you? iFacts Johnny recommends the following checks when hiring employees in…

Caregivers/tutors and au pairs

Profile - Caregivers/tutors and au pairs They are entrusted with our most precious gifts – our children, parents, pets and homes and often those unable to speak for themselves. How confident are you that they will look after your loved…

Admin Staff

Profile - Admin Staff There is more to this role than filing! A great administrative assistant can make all the difference. iFacts Johnny recommends the following checks when hiring employees in the administrative fields to find your perfect fit. ID…


Profile - Cashiers Money, money, money – always funny, in a rich man’s world…. Unless you have hired a cashier with sticky fingers! iFacts Johnny recommends the following checks when hiring cashiers: ID Verification Criminal Record Check Credit Check (Compuscan…


Profile - Executives The role of an executive is vast and differs from role to role. Email us now to customize a checklist based on your requirements. Contact Us now, click here.

Do you have a question that you need answered? If so please take a look and the Frequently asked questions below. If these answers do not answer your question, please feel free to contact us directly via our CONTACT page.

General Questions

What checks can I do through iFacts?

Take a look at all of our checks on our SERVICES page.

What is the price of a check on the system?

Please complete the form on our CONTACT page and a consultant will be in touch with you.

Can I conduct a check on an individual without their permission?

No, prior to submitting a check an indemnity form must be signed by the person on whom the check will be conducted. This form can be obtained once you have registered as a user on the iFacts system.
Go to our REGISTER page.

“In accordance with these local and international regulations it is compulsory to have permission from an individual prior to any checks being conducted, information shared and stored for the set period as per these regulations. ???

iFacts Geared for GDPR

iFacts POPIA Compliant

iFacts NCR Compliant

How do I become a client of iFacts?

Please CLICK HERE to complete an online account application if you wish to become a corporate client and one of our consultants will contact you.

The following account options are available to clients; Pre-paid account and Invoiced account and are pre-determined by iFacts based on; the size of the client, anticipated monthly volumes, outcome of company credit check and previous payment history (where applicable).

A facility exists on our quick solutions tab for individuals/corporates who do not wish to become a client but require the services of iFacts. You will be directed to our online portal where you can upload the required checks and after submission you will automatically be redirected to a secure payment portal where you can pay using either a credit card or a debit card.

iFacts also has a facility that allows you to stand out from the crowd when it comes to job application? This facility is called “Passport to Employment??? – This allows iFacts to conduct an independent verification of your CV. If you meet all of the required checks and balances, you’ll be issued with a certificate of CV verification. This will confirm that as a job candidate you have met all the requirements of the checking process and that your CV is factually correct, valid and authentic.

To use this facility, please CLICK HERE

How do I pay for my enquiry?

If you are a corporate client – we will provide a facility for you to be able to purchase and pay for credits which will be loaded onto your account, or an invoice will be generated bi monthly which has to be paid in accordance to the SLA signed and payment terms agreed upon.

Individual/Adhoc Clients – We have a secure payment portal that will allow you to pay for this enquiry via Credit/Debit Card or an EFT can be made directly into the iFacts Bank Account (details will be provided).

Criminal Record Checks

What is the difference between a criminal record check and a police clearance certificate?

Criminal Record Check:

Using the AFIS (Automated Fingerprint Identification System), the fingerprints of an individual are captured and checked electronically directly against the South African Police Services (SAPS) database. An Illicit Activity Report stating one of two results 1) “No Illicit Activity Identified??? or 2) “SAPS verification requested??? will be returned within 2-3 days. Should the individual have a criminal record a second report will be issued listing these records.

The individual will have to make an appointment with us to have his/her fingerprints captured at one of our offices or nationwide locations and will be required to complete an Indemnity form (can be supplied) and provide a copy of his/her ID.

Police Clearance Certificate: 

This service is available to people who require confirmation of their criminal status for emigration purposes or for working abroad. A certificate will be issued stating whether any criminal offences have been recorded against the applicant. The issuing of a Police Clearance Certificate is the sole responsibility of the Criminal Record and Crime Scene Management in Pretoria (Gauteng, South Africa).

The individual will have to get his/her fingerprints taken at the nearest Police Station and together with a certified copy of his/her ID, and receipt for the fingerprints courier it to:

iFacts c/o CSI Africa
305 Braam Pretorius Street
For Attention: Frans Pelser

Please contact us should you require any further information on the above –

Can I do a criminal record using the name and ID number of a person?

Unfortunately, not – only the 2 methods above are available for checking Criminal Records in South Africa.

Where is the iFacts Head Office?

Please go to our CONTACT page to see all of the details required.

Background Checks

What is a background check?

A background check is an effective method of verifying the information that you provide to a potential employer. This information could include prior professional experience, educational qualifications, or any criminal convictions against your name.

What does it mean if an employer uses background checks?

Companies that integrate background checks into their hiring processes generally display a greater level of commitment to providing a professional and safe work environment that safeguards their employees from potential risks.

Why should you get a personal background check?

Not every potential employer will make use of background checks in the hiring process. Doing so by your own accord will demonstrate your integrity and professionalism and highlight you as a potential asset to the company.

How can a background check help you?

Aside from being for your own benefit in terms of verifying your qualifications and professional experience, individual background checks among colleagues can help discourage falsified credentials or hidden criminal offences that could be prohibitive to job performance.

E-Reissue of Matric Certification

Can I obtain an E-Reissue of Matric Certification through iFacts

If you lost or damaged your original matric certificate, you must apply for replacement at the Department of Basic Education (DBE) or Provincial Education Department (PED) by completing the Replacement application form.

You can request for the statement of results while waiting for the issue of your certificate. If the certificate is damaged, you must return the damaged certificate to the Department of Basic Education (DBE) or Provincial Education Department (PED).

Steps to follow:

  • Pay the prescribed fee by postal order at the Post Office, cash at DBE / PED office or by cheque.
  • Go to the nearest DBE/ PED offices with the following documents:
  • An affidavit stating what happened to your certificate (i.e. if it is lost or damaged)
  • The original national/ senior certificate (if it is damaged), this is not applicable if it is lost
  • The original identity document (ID) and a certified copy.

Note: If you are abroad (outside South Africa), you can send someone to the Department of Basic Education to fill in the form for you and pay the prescribed fee OR you may apply and pay for the re-issue ONLINE,

How long does it take?

It takes between four to six weeks for a Replacement certificate to be issued (for records on the system). You can obtain your statement of results immediately.

For records not on the system, it will take longer as records needs to be retrieved from the Archives and loaded on the system.

How much does it cost?

  • Replacement certificate: R107.00
  • Statement of results: additional R45.00.
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