The great divide: Employer vs Employee view on performance
December 5, 2014
South Africa’s workforce believes that they are performing well and deserve better pay. That’s what the results of the 2014 iFacts Employee Satisfaction Survey reveal.
This multi-industry survey, which obtained more than 4000 results from around the country, seems to coincide with the trends we are seeing in almost every industry sector riddled with strike action, low levels of employee engagement, and general employee dissatisfaction in the workplace.
The survey revealed that 67% of employees believe their job is important within the company, that 61% of them believe they know what is expected of them at work, and that more than half of employees think that their organisations are attracting the right kind of people.
However, while most employees feel they are performing well at work, the majority still feel that they are unable to communicate with senior management. Only 30% of employees believe they can communicate their feelings openly and honestly at work, and only 36% of employees feel a sense of belonging within the company.
While employees might be overestimating their performance levels, there may well be an enormous onus here on the employer to address these expectations by providing adequate training and performance feedback. The survey results show that 34% of employees have received training over the past 12 months and that only 28% have had performance feedback over the past 12 months.
iFacts believes it’s vital that employers take the time to regularly communicate the organisation’s objectives and expectations of employees. This should be followed up with regular performance reviews so that employees have a clear understanding of their levels of performance. An average performing employee, who never receives adequate training and feedback, is going to assume that they are doing a good job. This perpetuates the cycle. Conversely, when an employee is aware of areas where they can improve their performance, they are provided with the choice to put suggestions for improvement into action. Employees who receive regular feedback on their performance levels also feel more valued, and are more likely to try and enhance their performance levels.
Increasing the level of employee engagement is critical to your company’s survival. Disengaged, disinterested and unhappy employees who are simply getting through the day – can have a detrimental impact on your organisation. These are not the type of employees that you want dealing with your customers. Employee Satisfaction Surveys form just one aspect of the Employee Engagement process but it’s often the first step towards changing the landscape of your company for the better.
As employers we have to ensure that our people are on board with our vision and objectives. The only way to achieve this is to engage with them, listen to their concerns – and then show them that they have been heard.
The results of the 2014 iFacts Employee Satisfaction Survey
67% believe their job is important within the company
61% of employees know what is expected of them at work
57% agree their companies attract and retain good people
38% believe self improvement and skills development is encouraged by their employer
36% of employees feel a sense of belonging within the company
35% believe they are provided with adequate equipment and resources to complete their work
34% have received training over the past 12 months
30% of employees believe they can communicate their feelings openly and honestly at work
28% have had performance feedback over the past 12 months
20% of employees believe that they are paid fairly
Click on the link below to view the 2014 Employee Satisfaction Survey Infographic
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